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商務Email：回復抱怨
[ 2007-07-30 10:11 ]
顧客是上帝。而對商家而言，直接的上帝就是客戶。讓客戶滿意是商家贏得成功的制勝法寶。本文教你如何回復客戶抱怨。
From: X X X
To: X X X
Date: X X X
Subject: Please Accept Our Sincere Apologizes
Dear Mr. MacDonald:
Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating event for everyone when an order has been mishandled.
Please accept our sincerest apology for any inconvenience you may have incurred from your recent order. We hope your order has been fixed and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.
Thank you for your cooperation and understanding.
Yours sincerely,
Sandy Fei
Customer Service Manager
★ 常用表達方式
表達歉意：
Please accept our sincerest apology for any inconvenience you may have incurred from your recent order.
☆ 相關詞語
mishandle 裝卸不慎
compensate for 賠償
（來源：競學網(wǎng) 英語點津 Annabel 編輯）
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